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Installation
- Is this available on the network or do I need to call
the Help Desk? What does it mean that my program has
performed an illegal operation, and shut down all on
its own?
- Supported
Software
- Software
Installation
- Always
disable virus protection, and shut down all other
programs before installing new software
- When
installing new software, try one application at a
time, that way if there are problems, it will be easier
to determine the cause (usually the last thing installed)
- Downloading
from the internet is not advisable - not necessarily
compatible with our network setup
Basics
- when an application is not acting the same as the
last time you used it, quit and start again, even restart
the computer, and start fresh to see if the quirks have
gone away.
- Has
it ever worked correctly, if yes, how did you access
the application, from a shortcut or from the program
files list on a pc or the hardrive on the mac? Best
to try launching from the direct source, not a desktop
shortcut.
- Use
keyword searching in the applications help to troubleshoot
- Try
our workshops
or open
labs for assistance with software
- We
have tutorials
for specific software applications supported at Bates.
- Element
K online tutorials for staff to not only use for learning
the application, but also the help sections
- Converting
or swapping files between Macs and PCs - save as plain
txt, or pc format or may require the use of an intermediate
program like Mac Link Plus, or Conversions Plus, available
at the Help Desk
Print
Resources
The
"Dummies Series" - has many titles on
various software
How hardware
and software work together
Publications on Operating
Systems
Web
Resources - Although downloading
software or patches from the internet is not advisable,
searching a website of a software manufacturer for troubleshooting
is often a direct solution to your problem.
Software
Service - Some software repair can be done
at 110 Russell Street by a certified technician for
an hourly charge.
- service
by a certified technician can be arranged for an hourly
charge
- call
Sales & Service at x6376 or email computing_sales@bates.edu
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