ILS: SOFTWARE > SUPPORT

Software Support

This document outlines the Software Support that Bates College Information and Library Services provides for Bates College students, faculty and staff.  There are three categories of software and three levels of Software Support:

  • Fully Supported Software: Software in this category includes some of the programs that are part of the lab or desktop images and are available to members of the Bates community on these computers.  If assistance is needed with any of these programs, a user can contact Help Desk Services.
  • Available Software: Software in this category includes programs that are purchased by ILS and installed by ILS on some desktop and lab computers. Help Desk Services supports the availability of these programs but Help Desk Services and Desktop Support do not support the functionality of these programs.  Limited functional support for some programs may be available from other departments within ILS.  Help Desk Services can provide a referral on the programs with limited ILS support.
  • Non-Supported Software: Software in this category includes programs that ILS does not purchase and ILS does not install. Help Desk Services and Desktop Support offer no assistance for Non-Supported Software.  If the user of Non-Supported Software receives a new computer and is using a non-supported email program, Desktop Support will attempt to convert the email to a College approved email program.  If the user is using any other non-supported program, the user will be responsible for installing that program on the new computer. Any questions on non-supported software should be addressed to Help Desk Services.
  • Please note that this is not an exhaustive list.  Please contact Help Desk Services with any questions.

FULLY SUPPORTED SOFTWARE:

AVAILABLE SOFTWARE:

NON-SUPPORTED SOFTWARE:
M=Macintosh W=Windows M=Macintosh W=Windows  
  *Limited ILS support  
Adobe Reader M W
Banner   W
Brio   W
Clean Access Agent   W
Core - FTP Lite   W
Dreamweaver M W
Fetch M  
Firefox M W
Flash Player M W
ICMS   W
Internet Explorer   W
Lyceum (Moodle) M W
Meeting Maker M W
Microsoft Office M W
OS X M  
PDF Creator   W
PuTTY   W
QuickTime Player M W
RealPlayer M W
Safari M  
ShockWave Player M W
Sophos Anti-Virus M W
Stuff It Expander M W
Thunderbird M W
VPN M W
Webmail (Bates) M W
Windows Media Player M W
Windows XP   W
ArcGIS *   W
Artstor Offline Image Viewer * M W
Audacity * M  
AutoCad *   W
BioPlume   W
Capture *   W
ChemOffice M W
Comic Life * M  
DNRGarmin   W
E Prime   W
Ebrary * M W
EcoBeaker   W
EndNote * M W
Eviews   W
FileMaker * M W
Final Cut Pro * M  
Flash Pro * M W
Flip4Mac * M  
Illustrator * M W
iMovie * M  
InDesign * M W
LabView M W
Maple   W
Mathematica M W
MathPlayer Plug In M W
Matlab M W
Microsoft Visual Studio   W
Minitab   W
MIT Scheme   W
Nuts   W
Nvivo7   W
OxCal   W
PCTex   W
Photoshop * M W
Prism M W
Re:discovery *   W
Record Pad * M  
RecordNow *   W
SAS    
SciFinder Scholar * M W
Sibelius M  
SigmaPlot   W
Snapz Pro X * M  
Spartan Pro   W
SPSS   W
Stata M W
Stella   W
Switch * M  
Vector NTI    
Vector Works    
Write Tap Pro * M  
Write-N-Cite * M W
xHead Recorder * M  
Any software not specifically listed on
this page as being supported or available
is non-supported software. Exceptions
exist for department specific applications.

 

 
 
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