This document outlines the Operating System Support Policy of Bates College Information and Library Services (ILS) for Bates College students, faculty, and staff for personally owned computers. Our policy is broken down into three sections:
* Access to some Network Services may be difficult.
ILS will provide limited assistance for Operating System support on personally owned machines. Our support will primarily focus on the ability to facilitate access to Bates College network resources. We will assist with the following:
| Direct Physical Connection* (On Campus) for Students |
Dial-In Connection* (Off Campus) for Students, Faculty and Staff |
|---|---|
| Configuration/Installation of Network Preferences | Configuration/Installation of Dial-Up Networking Preferences using Bates owned Dial-Up Numbers |
| Internet Connectivity | Internet Connectivity |
| Public Printer Access | |
| Network File Sharing | |
| Network Storage |
* We can not guarantee connectivity since every situation may be different and dependent on other factors beyond our control.
All other questions regarding the use and operation of Operating Systems should be directed to the software vendor, ISP (Internet Service Provider) or the vendor’s web site.
The ILS Help Desk will serve as the initial point of contact for all questions regarding Operating System support at Bates College. ILS Help Desk will provide basic assistance with the installation, configuration, and connectivity to Bates College network resources. If installation problems occur that are beyond the scope of support for the ILS Help Desk, a higher level of technical assistance from the Operating System vendors, ISP’s, Purchased Service Contracts, or ILS Sales and Service will be recommended.
Support may also be obtained from Operating System vendors, ISP’s, or other service contracts.
ILS Sales and Service will provide troubleshooting assistance with the installation and operation of system software above the assistance provided by the ILS Help Desk. There will be a fee associated with the assistance from ILS Sales and Service.