For users who have forgotten their password, or whose password has expired, the College provides the ability to change the password using the Sponsored Password Change Process. For most users the Sponsored Password Change Process can be initiated from either on or off campus.
A user who is on campus and has forgotten her password can initiate the Sponsored Password Change Process by appearing at Help Desk Services, located in the George and Helen Ladd Library, and presenting her Bates ID card or a valid government issued identification card which includes a picture (e.g., Driver's License, Passport, State ID Card, or Military ID Card). The Bates ID card is the preferred identification. A member of the Help Desk Services professional staff will verify the identity of the user and ask for her username. The staff member will generate a Password Change Token for the user. This Password Change Token will be provided to the user along with instructions to use it to access the Password Manager and change her password before the Password Change Token expires—24 hours from generation.
NOTE: Password Change Tokens can only be used to access the Password Manager. They cannot be used as a temporary password to access other network resources such as e-mail or computer accounts.
A user who is off campus and has forgotten his password can initiate the process by faxing the Sponsored Password Change Form along with the required proof of identity to Help Desk Services. Help Desk Services will validate the information provided on the form and generate a Password Change Token. Help Desk Services will then contact the user by phone or fax with the password change token and instructions for how to use it to access the Password Manager and change his password before the Password Change Token expires—24 hours from generation.
NOTE: Password Change Tokens can only be used to access the Password Manager. They cannot be used as a temporary password to access other network resources such as e-mail or computer accounts.
Information & Library Services has identified certain members of the staff as sensitive users, due to the responsibilities of their positions. In order for sensitive users to initiate the Sponsored Password Change Process they must appear at Network Administration, located at 110 Russell St., with their Bates ID card or a valid government issued identification card which includes a picture (e.g., Driver's License, Passport, State ID Card, or Military ID Card). The Bates ID card is the preferred identification. A member of the Network Administration professional staff will generate a Password Change Token for the user. This Password Change Token will be provided to the user along with instructions to use it to access the Password Manager and change the user's password before the Password Change Token expires-24 hours from generation.
NOTE: Help Desk Services does not have the ability to perform Sponsored Password Changes for sensitive users. Network Administration is the only department with the ability to sponsor password changes for sensitive users.
NOTE: There is no off-campus option for sensitive users. They must appear in person with proper identification.