WITH INTERNET
ACCESS:

There are several "outside" factors that can cause disruption of Bates network services. Please remember, this is a benefit to the Bates Community, not a guaranteed service. Please consider the following before submitting a problem report:

Check to make sure your computer is still firmly plugged into the network.

Are the username and password being accepted? Could the caps lock been on, or is there an accidental space typed before the username?

Is this a scheduled IS maintenance time when connections cannot be made?

If you are a PC user, have you restarted your machine, and logged into the network?

Your Bates username:
Bates Equipment ID number (Axxxx):
Campus location of the equipment:
 
Is your browser based email able to send and receive messages? Yes No
 

Details of the problem:
Please be specific about what happens. Include the exact text of any error messages that may occur.Is this problem related to a particular site, or are you unable to view any URL? Please give details of what you are unable to view/do:

Phone number to contact you: