There is a striking difference in priorities between Bates student and
Bates faculty responses which is similiar, to some degree, to the difference
seen between all students and faculty who took this survey in 2003.
Students give higher preference to self-sufficiency and access to resources,
whereas faculty, particularly so here, give highest preference to aspects
of staff service.
| |
Bates Students |
| |
|
| Category |
LibQUAL question |
| Control |
Easy-to-use access tools that allow me to find things
on my own |
| Control |
A library Web site enabling me to locate information
on my own |
| Control |
Modern equipment that lets me easily access needed
information |
| Access |
Convenient service hours |
| Access |
The electronic information resources I need |
| Access |
Print and/or electronic journal collections I require
for my work |
| Access |
Timely document delivery/interlibrary loan |
| Control |
Making electronic resources accessible from my home
or office |
| Service |
Employees who have the knowledge to answer user questions |
| Control |
Making information easily accessible for independent
use |
|
|
Bates Faculty |
|
|
| Service |
Willingness to help users |
| Service |
Dependability in handling users' service problems |
| Service |
Readiness to respond to users' questions |
| Access |
Timely document delivery/interlibrary loan |
| Control |
A library Web site enabling me to locate information
on my own |
| Control |
Making electronic resources accessible from my home
or office |
| Control |
Convenient access to library collections |
| Service |
Employees who have the knowledge to answer user questions |
| Access |
The electronic information resources I need |
| Control |
Easy-to-use access tools that allow me to find things
on my own |
|
|
